7 Micro skills to develop. Better listener, better learner.
#1 Encouragers
Verbal + non verbal cues to show the speaker to keep talking, you are listening.
#2 Empathising
Shows the coach, or other teammates that you understand and can feel what they're feeling
#3 Reflection
By reflecting on what your coach has said this informs them that you are giving serious thought to what they said
#4 Clarifying
Ask questions for additional details
#5 Paraphrasing
Express the meaning of something the coach has said, using different words, especially to achieve greater clarity.
#6 Summarising
Give a brief statement of the whole picture.
#7 Mirroring
This can be done verbally or non verbal. Repeat, or replicate the coaches words or gestures.
4 non-verbal ways to be an active listener
Good eye contact
Facial expressions
Posture & hand movements
Avoid distractions. No computer or phone. Bring paper and a pen.
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